Excellence in Dentistry LTD is registered with the Information Commissioner’s Office (ICO) and our
appointed Data Controller is
Dr André Hedger.
We collect information from you when you register with the practice. We also collect information
when you have appointments in
the surgery and we collect information when you voluntarily complete customer surveys, provide us
with feedback and participate
in competitions. Website usage information is collected using cookies.
The type of data we collect is the following:
- Date of birth
- Telephone numbers
- Email Address
- Marital Status
- Medical History
- Dental History
- Photographs/Videos (of treatment)
Usage of Information
We collect information about you so that we may do the following:
- Make appointments
- Phone you if necessary
- Send you written correspondence
- Send referral letters on your behalf
- To monitor our systems and improve services through audits
- Provide a high standard of healthcare to you that is not contraindicated by your medical
- To send emails with promotional information and news from the practice
At the practice, we do not share your information with any other companies or third parties. The
time we may do so is with your permission or request for referrals to other clinicians for
We will obtain your consent for all treatment proposed in the surgery. Patients who are under 16
years of age will require parental
consent to undergo any treatment recommended. We will also gain consent for use of email addresses
and sending correspondence.
Storage of information
We store all patient record cards in lockable filing cabinets, in rooms that are locked and
alarmed overnight. Patient information
is also stored on our computer database, which is secure. Record cards and databases are only
accessed by our staff for clinical
or administrative use.
Removal of Personal Information
Should you wish for us to remove your personal information, you should contact the practice to
inform us. We will then do the following:
- Remove you from our active patient list (if required)
- Remove you from our database
We would like to send you information about our products and services that may be of interest to
you via email. If you have consented
but wish to opt out at a later date you are entitled to do so at any time.
Accessing your information (Subject Access Request)
You have a right to view or request a copy of your personal information/records. If you would like
a copy you can request these
free of charge by emailing at email@example.com or by writing to us at Excellence in Dentistry LTD
26A Church Road, Great
Bookham, Surrey. KT23 3PW. We endeavour to comply with your request without undue delay within a
one month timeframe.
Cookies are text files placed on your computer to collect standard internet log information and
visitor behaviour information.
This information is used to track visitor use of the website and compile statistical reports on
when you link to other websites
please read their own privacy policies.
created 19th March 2018 and will
be reviewed in March 2019.
How to Contact us
By phone: 01372457959
Or write to: Excellence in Dentistry LTD 26A Church Road, Great Bookham, Surrey, KT23 3PW.